FAQ — Flamboyan Bazzar

Question 1

Where do you ship to?

Accepted Answer

We ship to the continental United States and Puerto Rico.

Question 2

How long does shipping take?

Accepted Answer

Orders typically arrive within 5–10 business days. Delivery times may vary depending on your location.

Question 3

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and order weight. We occasionally run free shipping promotions — keep an eye on our store!

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order ships you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Question 5

My order hasn't arrived — what should I do?

Accepted Answer

First, check your tracking link for the latest update. If your package appears stuck or lost, contact us at hello@flamboyanbazzar.store and we'll look into it right away.

Question 6

What is your return policy?

Accepted Answer

We accept return requests within 7 days of receiving your order, but only for items that are defective, pose a safety concern, or significantly don't match their description. Change-of-mind returns are not accepted.

Question 7

How do I start a return or exchange?

Accepted Answer

Email us at hello@flamboyanbazzar.store within 7 days of delivery. Include your order number, a description of the issue, and clear photos supporting your claim. We'll review and respond within 2–3 business days.

Question 8

What happens if my return is approved?

Accepted Answer

You'll have the choice of a full refund to your original payment method or an exchange for a new item — whichever you prefer.

Question 9

Can I return a toy if my child doesn't like it?

Accepted Answer

Unfortunately we can't accept returns for change of mind. Returns are only accepted for defective, unsafe, or misrepresented items. Please review product descriptions carefully before purchasing.

Question 10

Are your toys safe for children?

Accepted Answer

Yes — all toys we carry meet applicable safety standards. Each product listing includes age recommendations and any relevant safety notes, so please review them before purchasing for young children.

Question 11

What age are the viral toys suitable for?

Accepted Answer

Most of our viral toys (pop its, fidget spinners, squishies, sensory kits) are recommended for ages 3 and up. Always check the individual product listing for the specific age guidance and any small-parts warnings.

Question 12

Are your Puerto Rico souvenirs fragile?

Accepted Answer

Some ceramic and handcrafted items can be delicate. We pack every order carefully to minimize the risk of damage in transit. If something arrives broken, contact us right away with photos and we'll make it right.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other payment options available at checkout.

Question 14

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, so changes or cancellations may not always be possible. Contact us at hello@flamboyanbazzar.store as soon as possible and we'll do our best to help before the order ships.

Question 15

I was charged but didn't receive an order confirmation — what happened?

Accepted Answer

Check your spam or junk folder first. If you still can't find it, email us at hello@flamboyanbazzar.store with the name and email used at checkout and we'll sort it out.

Question 16

Is it safe to enter my payment details on your site?

Accepted Answer

Absolutely. Our checkout is secured with industry-standard encryption. We never store your full card details on our servers.

Question 17

Do you have physical locations?

Accepted Answer

Yes! We have multiple locations across Puerto Rico. Our main souvenir store is in Mayagüez, toy stands at Aguadilla Mall, Plaza del Norte (Hatillo), and Isabella Plaza (Isabela), and Plaza del Norte also has a souvenir stand.

Question 18

Where is your main souvenir store?

Accepted Answer

Our Mayagüez Mall location is at 975 Av. Eugenio María de Hostos, Mayagüez, PR 00680. Hours: Mon–Thu 9:00 a.m.–7:00 p.m. | Fri–Sat 9:00 a.m.–9:00 p.m. | Sun 11:00 a.m.–6:00 p.m.

Question 19

Where is the Aguadilla Mall location?

Accepted Answer

Our Aguadilla Mall toy stand is at Avenida Los Corazones, Aguadilla, PR 00605. Hours: Mon–Thu 9:00 a.m.–7:00 p.m. | Fri–Sat 9:00 a.m.–9:00 p.m. | Sun 11:00 a.m.–7:00 p.m.

Question 20

Where is the Plaza del Norte location?

Accepted Answer

Our Plaza del Norte toy and souvenir stand is at 506 Truncado Street, Ste 110, Hatillo, PR 00659. Hours: Mon–Thu 9:00 a.m.–8:00 p.m. | Fri–Sat 9:00 a.m.–9:00 p.m. | Sun 11:00 a.m.–7:00 p.m.

Question 21

Where is the Isabella Plaza location?

Accepted Answer

Our Isabella Plaza toy stand is at 3535 Military Ave., Isabela, PR 00662. Hours: Mon–Thu 9:00 a.m.–8:00 p.m. | Fri–Sat 9:00 a.m.–9:00 p.m. | Sun 11:00 a.m.–7:00 p.m.

Question 22

Can I pick up my online order at one of your locations?

Accepted Answer

At this time we don't offer in-store pickup for online orders. You're welcome to visit any of our locations in person to browse and purchase directly.

Frequently Asked Questions

Shipping & Delivery

Returns & Exchanges

Product Safety & Age Recommendations

Payments & Orders

Visit Our Locations

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